Refund policy

Last updated: 19 October 2026

Premium is a one-time digital purchase. This is how we handle refunds.

Try it free first

You can try all features free for 3 days, so you know in advance whether Popcorn IPTV works with your device and playlist.

Right of withdrawal

Premium is activated immediately after payment. When paying you agree to immediate delivery, which ends the statutory 14-day right of withdrawal for digital content.

Not working?

If Premium does not work on your device and we cannot fix it, we refund you within 14 days of purchase. Email your MAC number and order number to info@availix.io.

Via Google Play

If you paid via Google Play, Google Play’s refund rules also apply. Request a refund there in your order history.

Via the website

If you paid with Stripe or PayPal, we refund the amount to the same payment method. Premium is then switched off on the device.

Provider problems

We do not refund for problems with your IPTV provider, such as an expired subscription, buffering streams or missing channels: we do not provide that content.